shrug-l: ArcGIS crash on Open .mxd and File-Save As

Fri, 23 Sep 2005 08:52:40 -0400

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I am having a problem running ArcGIS 9.1 lately, and was wondering if anyone
in SHRUG has had this problem.

I am working with ESRI tech support to resolve it, but thought I'd ask the
user community just in case.

The problem is this:  I can't open existing mxd files, and I can't do a
"File-Save As".  Other than that, I can start a new map document, add
layers, symbolize, make a map, print it, etc.  But not being able to open
existing mxds or create new ones is a real problem.

When it crashes, the following error messages pop up:

"ArcMap has encountered a prolem and needs to close".  I get 2 of these,
then followed by:

"The instruction at "0x569ccf7" recerenced memory at "0x05050444". The
memory could not be "read".

This particular problem occurs on a laptop (Dell Inspiron 8600) that
previously ran ArcGIS 8.3, 9.0 and 9.1 without any problems.

So far, I have removed and reinstalled a number of times, including a
complete manual uninstall and reinstall.

If anyone else has had this problem with Open or Save As, please reply to me
at mgarriga@cfl.rr.com.  I will post a summary to the list.

Thanks !

Miguel Garriga

cel 321-279-6019

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<div class=3DSection1>

<p class=3DMsoNormal><font size=3D2 face=3DArial><span =
style=3D'font-size:10.0pt;
font-family:Arial'>I am having a problem running ArcGIS 9.1 lately, and =
was
wondering if anyone in SHRUG has had this =
problem.<o:p></o:p></span></font></p>

<p class=3DMsoNormal><font size=3D2 face=3DArial><span =
style=3D'font-size:10.0pt;
font-family:Arial'>I am working with ESRI tech support to resolve it, =
but thought
I&#8217;d ask the user community just in =
case.<o:p></o:p></span></font></p>

<p class=3DMsoNormal><font size=3D2 face=3DArial><span =
style=3D'font-size:10.0pt;
font-family:Arial'><o:p>&nbsp;</o:p></span></font></p>

The problem is this:&nbsp; I can&#8217;t open =
existing mxd
files, and I can&#8217;t do a &#8220;File-Save As&#8221;. &nbsp;Other =
than
that, I can start a new map document, add layers, symbolize, make a map, =
print
it, etc. &nbsp;But not being able to open existing mxds or create new =
ones is a
real problem.<o:p></o:p>

<p class=3DMsoNormal><font size=3D2 face=3DArial><span =
style=3D'font-size:10.0pt;
font-family:Arial'><o:p>&nbsp;</o:p></span></font></p>

<p class=3DMsoNormal><font size=3D2 face=3DArial><span =
style=3D'font-size:10.0pt;
font-family:Arial'>When it crashes, the following error messages pop =
up:<o:p></o:p></span></font></p>

<p class=3DMsoNormal><font size=3D2 face=3DArial><span =
style=3D'font-size:10.0pt;
font-family:Arial'>&#8220;ArcMap has encountered a prolem and needs to =
close&#8221;.&nbsp;
I get 2 of these, then followed by:<o:p></o:p></span></font></p>

<p class=3DMsoNormal><font size=3D2 face=3DArial><span =
style=3D'font-size:10.0pt;
font-family:Arial'>&#8220;The instruction at &#8220;0x569ccf7&#8221; =
recerenced
memory at &#8220;0x05050444&#8221;. The memory could not be =
&#8220;read&#8221;.<o:p></o:p></span></font></p>

<p class=3DMsoNormal><font size=3D2 face=3DArial><span =
style=3D'font-size:10.0pt;
font-family:Arial'><o:p>&nbsp;</o:p></span></font></p>

<p class=3DMsoNormal><font size=3D2 face=3DArial><span =
style=3D'font-size:10.0pt;
font-family:Arial'>This particular problem occurs on a laptop (Dell =
Inspiron
8600) that previously ran ArcGIS 8.3, 9.0 and 9.1 without any =
problems.<o:p></o:p></span></font></p>

<p class=3DMsoNormal><font size=3D2 face=3DArial><span =
style=3D'font-size:10.0pt;
font-family:Arial'>So far, I have removed and reinstalled a number of =
times,
including a complete manual uninstall and =
reinstall.<o:p></o:p></span></font></p>

<p class=3DMsoNormal><font size=3D2 face=3DArial><span =
style=3D'font-size:10.0pt;
font-family:Arial'><o:p>&nbsp;</o:p></span></font></p>

If anyone else has had this problem with Open or Save =
As,
please reply to me at <a =
href=3D"mailto:mgarriga@cfl.rr.com">mgarriga@cfl.rr.com</a>.
&nbsp;I will post a summary to the list.<o:p></o:p>

<p class=3DMsoNormal><font size=3D2 face=3DArial><span =
style=3D'font-size:10.0pt;
font-family:Arial'><o:p>&nbsp;</o:p></span></font></p>

<p class=3DMsoNormal><font size=3D2 face=3DArial><span =
style=3D'font-size:10.0pt;
font-family:Arial'>Thanks !<o:p></o:p></span></font></p>

<p class=3DMsoNormal><font size=3D2 face=3DArial><span =
style=3D'font-size:10.0pt;
font-family:Arial'><o:p>&nbsp;</o:p></span></font></p>

<p class=3DMsoNormal><em><i><font size=3D2 face=3DArial><span =
style=3D'font-size:10.0pt;
font-family:Arial'>Miguel Garriga</span></font></i></em><o:p></o:p></p>

<p class=3DMsoNormal><font size=3D2 face=3DArial><span =
style=3D'font-size:10.0pt;
font-family:Arial'>cel 321-279-6019</span></font><o:p></o:p></p>

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style=3D'font-size:
12.0pt'><o:p>&nbsp;</o:p></span></font></p>

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