shrug-l: Field Maps Freezing. Has anyone else seen this?

Fri Apr 1 08:52:18 EDT 2022

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Tripp,

I’m having having issues with some of the folks in our shop not being able to download an offline basemap on a smartphone (Android). We have a strong WiFi connection, and it gets about ¾ of the way through and the download fails. I was able to download an offline basemap on my smartphone (Android Samsung Galaxy S8). Would this issue be related to a compatibility issue with some of the folks who have a newer version of the Samsung Galaxy? I’m baffled as to why it keeps failing.

I’ll see if changing the connection to a mobile hotspot resolves this issue.

Thanks,
Scott

[cid:AC_logo-150ppi_b0554e81-2d50-477d-8264-0219cbd8ac34.png]<http://secure-web.cisco.com/1P6gRxgZ3p776zuAI3Dg32jDstDnQ6tX3NlkKRUPGvXCP6Q-dSNGDcpFBeMWHva9OEyutPjXYF9-XGniOHmJJrQkG74-xb4c4ji8fH8iD3IcsqQ8E-7Y8ct_PTlPesjTtQqxYRapik2Pyl1mFifMcqGtMLPO8tBYAvzEs6zaRunEkZdRpY7WH3clNLt7ERe1ROrMxlvHZCauUcIaLOB_B-90OpLidFUnWOAkr7k5fJbXl_NQothrNNwuyF6LH84S6ey97EwWpkiXcj618x_jN8GZAKEVDhFoRa8vSDQoMEs_rQ94ciKPze7XjftCZLTwx/http%3A%2F%2Fwww.alachuacounty.us%2FPages%2FAlachuaCounty.aspx>     Scott Crosby, SAF Certified Forester
Senior Environmental Specialist
Land Conservation and Management
408 W. University Ave Suite 106 • Gainesville • FL • 32601
352-264-6823 (office) • 352-213-0024 (mobile)
[cid:Home2_44a3d51e-b983-4237-8082-72394e0032c7.png]<http://secure-web.cisco.com/1P6gRxgZ3p776zuAI3Dg32jDstDnQ6tX3NlkKRUPGvXCP6Q-dSNGDcpFBeMWHva9OEyutPjXYF9-XGniOHmJJrQkG74-xb4c4ji8fH8iD3IcsqQ8E-7Y8ct_PTlPesjTtQqxYRapik2Pyl1mFifMcqGtMLPO8tBYAvzEs6zaRunEkZdRpY7WH3clNLt7ERe1ROrMxlvHZCauUcIaLOB_B-90OpLidFUnWOAkr7k5fJbXl_NQothrNNwuyF6LH84S6ey97EwWpkiXcj618x_jN8GZAKEVDhFoRa8vSDQoMEs_rQ94ciKPze7XjftCZLTwx/http%3A%2F%2Fwww.alachuacounty.us%2FPages%2FAlachuaCounty.aspx>  [cid:fb_logo_150ppi_9dd00851-99d8-4342-8932-10cac01030c6.png] <https://secure-web.cisco.com/1hXh_iVIPSBaqEl6PHWEUfeGu45FMFxe0PWWIIu_bzjLqcEsyVx08i6q7Rb1bAy0KqRwCKHklFoZQX-qPciJVYeBaxKSZiyK5SUOCQA2QvRrPCu25XiojHo_fIXdPCSUxlqw632FOXWVMRvM587yFU8RqXJAn2HtagsxyHinrZMlgCdn8d3EPL2qql6P6A4vKk9TZh-a0KYsBfRo1sGe4ZzEMZGGseEn6oOypRjSr70QIFiylbEQE0HSIiEGFIZGefw4Ach03HbuJqeDqLr2vwLLeyXQRhkGWbJfH1wja6aqGwfUmHCLeep_5E6xS4s2B/https%3A%2F%2Fwww.facebook.com%2FAlachuaCounty%2F>   [cid:twitter_150ppi_9c3d56ae-20c9-4509-b852-4aaed5522edd.png] <https://secure-web.cisco.com/1kxRkz_nYVitB06hAvyKS1SjLGrQxfZqZNZ6xpgYTJooM0wc8Mhk3bneji3U4XIcZlHSQkyRbUtmi2P_gfLqRnRzLkVig84WMGgmizihUg-ss9iYkk5z5Ht6keraiVLc3A5nUguS6YQ3hiqlMD59lhSFtLpahZ_nnYFmOzXfJfDrdGXxE7UwPV7o-pmJ4RvQPZij4hjAO0BCf-wFQNiIUxszhUm3JqhCcuDaMY1ZO7-57gkf3k1DHPsaXAj22kkCyy3AieI6yMjBgCriw5xE3wfyzE7M-d7XitKrM6lcnjCxJ9Mq4Urez7AnHyRlWxY3Q/https%3A%2F%2Ftwitter.com%2Falachuacounty>   [cid:insta_150ppi_5be81f1b-b06b-49ca-b309-54edd0545f55.png] <https://secure-web.cisco.com/1eUgG70uBqWZH_7gWHLLnVJigoIUV1H1mKvNsTtDwr-OOUHkPEtiDcktLzoWU8FBChnGJJ235dWjhBeSrd_y3SvxKBvplCbjJoAzJcDsqPYqWax98EOsm2SrZMUgtgZEhAjkR1iRZBPVMfSR5LDalLlSCHvRP6CPFYaVWdP1pzKaiNwGyP8vJiz9soB8uYUse7oByhKE2bcoBx-E2cRJbX0NYf0EWuP47FmjI2b8HiGlT3AFLMbhac7QOxM-Aw_H7LDfzLaf_Vt3MLOTUr1nbMpG0-f6n3P66k0NKHC69zTvrYa3hshwabcUkITWynagi/https%3A%2F%2Fwww.instagram.com%2Falachuacounty%2F>   [cid:youtube_150ppi_0da7ed3a-56a8-459c-b04c-ed8dfa1a388a.png] <https://secure-web.cisco.com/113T49RvjFgxV3u83DJdXwzvygyjgDywqLnoV5AMEmC7H03QuFYrdhMCJmQU2lbtW1buy5g8ZN5eHQuIuESx3VQklyeU3AkyqtP5nUVdyBMm3Lfx6IqYfVsEMF2-QV70h-cu7g27jxm3MYQ1UYKqycuFrguecRh0pyV0VOe43C547_4L4_tsa3CjvoJu0jmMtcYLbXhXVlrwlqx2AtDedV2DzM8XF-rv1PCHiaX3v-DoRcysTy2O8Qf3uO0N9d4IhR_aMv-oBbTgOKIEcErdcxbMMiLuwwIl-f9wat4lab0zX9p2FHTLxEqveFEsbBrxg/https%3A%2F%2Fwww.youtube.com%2Fuser%2Falachuacounty>   [cid:county_news_150ppi_14250fe5-78c3-4aa5-b059-283cc85fd4ea.png] <http://secure-web.cisco.com/1B8RHztKMIrJiwPWoBuus0-ShbQvzrbELGyeVyVkJ52OrnXA6hhYs75pbwL4pyWhonDEQH2hM5SKBtPQfzT00cHDKUHfTdF2-60Qje4MraQLDucgG758ycTSSSSN9QwGUvAglj8r_AYE-LEsEY-5qOqudWmyfr2bCRECcYS5mdrObGzHQXtjGg9eCnWgjs9GgzfDkcskRL3KzOreSGRz1lisXz-NGsHsAap-qdpM1U7QYGP-S3_xHktJLmVt94scdVBLv8yWcj-ZwMEtjmpC1qCPtDcM0TVfBkyrZMVfCysCpJKPuYuzy17TV_aRUf0wO/http%3A%2F%2Fwww.alachuacounty.us%2Fdepts%2Fcommunications%2Fpages%2Fupdatenewsletter.aspx>

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From: SHRUG-L <shrug-l-bounces at lists.dep.state.fl.us> On Behalf Of Tripp Corbin
Sent: Thursday, March 31, 2022 10:58 AM
To: SHRUG-L <shrug-L at lists.dep.state.fl.us>
Subject: shrug-l: Field Maps Freezing. Has anyone else seen this?

CAUTION: This email originated from outside your organization. Exercise caution when opening attachments or clicking links, especially from unknown senders.
EXTERNAL MESSAGE
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Good morning everyone,
I am wondering if anyone else on this list has been experiencing an issue with Field Maps freezing up. We have a small group of users reporting Field Maps is freezing up on their devices. Talking about 4 or 5 users out of over 20 plus across the entire organization working on multiple projects using different web maps/services.

Here are the consistent pieces of information:
1.       All are using iPADs
2.       All are working in downloaded areas
3.       They started reporting these issues with the past version and the most recent version of Field Maps
4.       Maps are accessed via AGOL but services are coming from our on-prem ArcGIS Server 10.8.3
5.       The backend database is SQL 2016 R2 and is versioned
6.       Download areas are set to create a version per user and not map
7.       Users are using a Trimble R2 unit (we are working to verify the firmware version as that has been an issue in the past.)
I was able to get Field Maps to freeze one time on my iPad but since then it has not happened. One other member of my team was able to get it to freeze (actually it crashed his iPad completely) one time but again it was only that one time. Two other users in my team have not had a single issue. So it is constantly inconsistent.

As anyone else experienced this behavior? If so did you find a fix?

Tripp Corbin, MCP, GISP
Implementation Manager
eGIS Associates (a part of the Davey Resource Group)
tcorbin at egisassociates.com<mailto:tcorbin at egisassociates.com> or tripp.corbin at davey.com<mailto:tripp.corbin at davey.com>
eGIS Office:678-710-9710
Davey Resource Group Office: 770-619-5545 Ext 6722
http://secure-web.cisco.com/1o3mfM5JCXNL-qHk2--7kHOKXNxsvfRro7a53oi5BKpiMZpeKxMwmq9wZnCOQb11-x2pV9yFZOfhYdVeC9qZIaVMUSRm4lz7lbd8ue3m2cznxUZsylEh2zQOb1v358zgmaDJ2KeGBt6FH0URJD7tXo9Z3zjUVKKMVw5VHg-EdXYrkRtgRnnWtqGRbRZWe1RHGFs9_MEkOzjkPCXqoyNi9UFkIJJLJ8K4_LutmBTbCXPCp42wUnw2ICRUR_BNw-t7rPHK_fJ0CD1jb1tH69GAKGX3xjEMhFyQO7dN2qYmO9fF5LZCw8t_5Gx9kX6ZirmF8/http%3A%2F%2Fwww.egisassociates.com<https://secure-web.cisco.com/1MajviVDiVARZIlnWdIpU-qXTxggWbNBz5pURkSqp-GvoP9lI215ZRwzWhNlW4_XYOovxbe2clbxMrW56p4rs0BEZh0hWxI3dY1X9CCGMMaB6YCtfS5naXd-l0O1V2f7HJiQVsWQUIIBO15j4V35lS_XDRUBD9QKKIdUBcL2JPVqtEkx0VUo77J6vmzHuwFDMKVIRUD6wuH1l875Bm45DuRLCQCMzdQXfEgxnpao5P9vfdVrwQz3Sr8YsfxL4ksqOpwiGwL5XTst4l4QkczN4oUdpuYxjltphXnZIWKxgmMSHSPtP7gPZZo56H7I-nCmM/https%3A%2F%2Furldefense.com%2Fv3%2F__http%3A%2Fsecure-web.cisco.com%2F187sZTCyZh5LnTRgB5bBq6NyA9xV_2mAj7N6VxPPx1GyQvuCRwAl6I4X-rLzMRD4wWnPMYKrRf71BP8iEJoo__A4dNUUYffJRt5MiEflEBlOVQ6ISmIBWO3WD3uS-okGLAwZEU-AtBus_pStxNwuoTu3_Gm9PxSEPDqIDy5Xcgcg0dpyz6Mq9YdODV05701nRP3ZeSEusM_PKXNROPHWfbNMUrMofrtEnXviEgmK0Kc86Z6NoDaH0GikJpfCEqm4DAlAi2-1ARNaH5rn8JOlBdAvGLMvJY7Sa0WBPp4S59Ay78ojKxNmYzf6hWDsU3C6a%2Fhttp*3A*2F*2Fwww.egisassociates.com__;JSUl!!KOmxaIYkRmNA0A!Gnaj16h3cb-3zCjQRIeKwMskpqpt42XxjiSQjfut14rl5bwdL_CWO_YBMhnknNP-e0lJww$>

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[https://secure-web.cisco.com/1oO5m1e_4-lcxypYH7hekxXeLuRbdMwZXz-EOPHneII5hxUyLrPRvthUizW33pHk8OQQTTNuDzeaayj0ZfQd_spv7h92rKnadQrBtKu_uWQPE0wTLH79VhHh5VTM_aHRuUi8F-Xjt4eCxad7TEPdIUKjKtYIu_fpXU1pwACeIrVS6BT6qpRm8QJbfD4z1zmEMeiPaP8H_zJjiuwaeCdgpxtdaeTFsEVla4IzSKlPznT08m8Opyx05KcA3A2piCgSeRozBoxGpEAuDaJOTeeOhMmgHBmO4H13cr8b7yv3c5UaGK1RmWZK5LCWD3p0umuUh/https%3A%2F%2Fwww.certmetrics.com%2Fapi%2Fob%2Fimage%2FEsri%2Fc%2F30]<https://secure-web.cisco.com/1hVL6Qdu_Q9VLGHUZAjQTe6jRE16S8hnAETx-c9vs8b64G47-8qB8MGE1Hbn_FStq84EMRz7lbkKQbuRUl8nFYj0qlD2m4KTYdRdaKMCA038HT24U4BJPjgN2MbbgvgneciJSv7W79hFJgkt6rWv_ixnmFzKe-XG1dvgGlzasiELudJQ28C78iiyugys78-af55P5rIagOq1Xrcy_NhR0-ZoqU_E2kF1CGuEjSHIxu01XmYO7ZVvAwD7aZ6b6q5fazbr3DJyL5HxtrtlczLoPc1h41oricIsGMJhBLxuDOdSFZb2wFLlFJpz2dYmIiNgN/https%3A%2F%2Furldefense.com%2Fv3%2F__https%3A%2Fsecure-web.cisco.com%2F1kbH301rsoFWigaAIHQ0k8ipco42Hn4iG1h8T2y31lW2lXdf_ZSCsCjVUA_c7kAyVdftg7lFRx2iRUviX2FNBKo3G2bHwnA3kkjSN9oa1g3qC-7UrXnwBsB_kdueSB2jz1GQNATGRU76C4g7FU3gFKD7Mps83efcX3m4bWBQYaHgOPbZuA8UHV_ePl1Y4z3q1iYYfYi3GfgXXSyBEMsVheXry3NYRWzSfpVp_JNTiXp0n_jeZBOZQ8WaszmkCjIXr6lOPRu07iscHoBh9Qd-b05lo7AuM5yVrok4XOXLTRlzvO24hdJ2c6qypFTGwnuLG%2Fhttps*3A*2F*2Fwww.certmetrics.com*2Fesri*2Fpublic*2Fbadge.aspx*3Ft*3Dc*26d*3D2015-04-30*26i*3D30*26ci*3DESRI00102079__;JSUlJSUlJSUlJSUlJSU!!KOmxaIYkRmNA0A!Gnaj16h3cb-3zCjQRIeKwMskpqpt42XxjiSQjfut14rl5bwdL_CWO_YBMhnknNO-RruGgA$>

Click here<https://secure-web.cisco.com/10RgIFDxlqDe96H66yNpBB8jVpMUnGgyQn8H3Lq1hwoshi8iA4m1cFGSLYqJ2rg5C8xGdbYIHOUJrC0XUhbk7wJLIL4NgEeVjl1h2tT3-TevXsjzWP9xsggYJK7ctYbjubvrBC9kQCbuQhrP2aRYboU4LHXar2cMwcqZTdXbk58NGP_hz7PP00OHLBLyPu0O6T-sTDKZCktQktDE5WMZHVPzg6zPFHEVvQoBc4IA9_Gjgjr1S_dSFgmWOuBibW7ht_pf9Oq2y7PUqaW0-G_zaBzLrd6S7JTAwECzgOfssxokDGmMUsLUhoX0mY8jHDrxm/https%3A%2F%2Furldefense.com%2Fv3%2F__https%3A%2Fsecure-web.cisco.com%2F1Mvi4MAIuJGuRpbJe_gpw22g1jvLJ8FJkVvqF04WP8gQ7X74Mh0hrs4hoARLfs3gyd58CFOQj22LfxvFuzX-kpxFzkbgq-8_NssGNSpCX8wwVytIzfbZYESZIrJs4iyqgPlMbTT0zgDBhQDv6CVnX2zoJSP3eYXfBLY276rwZDNZGUKTtQ7WpmpDm-L69ycxI-VernmIxpufXROj4ry9LFP-g64gkGhnfor8R6hLJQWdrxJVT_KrX7A88UVy9VrZmbryIbATUhU2tACLxtODtEhVBbnXZ6ruPTueucV6wVcYOrWzOyhc92NqECKh94BO5%2Fhttps*3A*2F*2Fwww.amazon.com*2FLearning-ArcGIS-Pro-performing-geospatial-ebook*2Fdp*2FB089B5GNLQ*2Fref*3Dsr_1_2*3Fdchild*3D1*26keywords*3DLearning*2BArcGIS*2BPro*2B2*26qid*3D1594017672*26sr*3D8-2__;JSUlJSUlJSUlJSUlJSUlJSUlJQ!!KOmxaIYkRmNA0A!Gnaj16h3cb-3zCjQRIeKwMskpqpt42XxjiSQjfut14rl5bwdL_CWO_YBMhnknNM6mkdjJg$> to order my newest book, Learning ArcGIS Pro 2
Click here<https://secure-web.cisco.com/1DWt9-H78-wAOx0kBcAmmXFk5CouvNkPNdnSkut5oCxBEKZ1PE_irZ1A5NCc0xLV1DS9J6qhk1CBl0aMkN82okRQfvORO8jrqIexE4NW0t7gjY0OhT8rPG3WiV4zVzVlEtqAyVcfGzx5eMkm7x-5iPKg4hNcrNnmT51aDW2P3gzhibFwrR9yLC9rXR6wNdW9gfBEc1HccG-XuaeSXiXVn4L3IU9RU0TQ5YukWvx3pK3JPDbKWy8AJ5OONmjoFuTC9-tDTFxFlArj1TQzGoWeuvEpTRBELPYIQs8qwUktbbdljGOXHH1jJbkzkuV7z21Tb/https%3A%2F%2Furldefense.com%2Fv3%2F__https%3A%2Fsecure-web.cisco.com%2F14j4tM4opLXXPBsIw1gQAQdv9z18f6FiJZCnnZqPbeXTkD0bbCNiQxLInVEnepf-h62_MMjkf-_P4fn7daMbbGhg00buiTg9gIxHpK7heTzYkZuHr5JOdzarKWq-cb3p9tc1JDOzslRyo7kKHTCHid9pTc2PSiApUx1QM89ok9G9OUgpJK00_BD7QVH0aXYlqD1ajppAL9uC8ZwoFKQf3i7c4PhJNjpSfT1qbk0klBuod3hRAmYncLWM7Flr2g7vjwinmiETRGJRCohjFiTGX9FPmEeqY5hr5_5LercafQhDOLuPgzT_9_9wbdqi0uiJt%2Fhttps*3A*2F*2Fwww.amazon.com*2FArcGIS-Pro-2-x-Cookbook-geographic*2Fdp*2F1788299035*2Fref*3Dsr_1_1*3Fdchild*3D1*26keywords*3DArcGIS*2BPro*2BCookbook*26qid*3D1594130323*26sr*3D8-1__;JSUlJSUlJSUlJSUlJSUlJSUl!!KOmxaIYkRmNA0A!Gnaj16h3cb-3zCjQRIeKwMskpqpt42XxjiSQjfut14rl5bwdL_CWO_YBMhnknNOQx0dUpA$> to order my ArcGIS Pro 2.x Cookbook
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