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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link=blue vlink=purple><div class=WordSection1><p><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif";color:black'>Some of our staff get an error message: "</span><span style='font-family:"Calibri","sans-serif";color:black'>ArcGIS Desktop has encountered a serious application error and is unable to continue." when they try to add one of the base maps from ArcGIS Online to their map. This was not happening to everyone so it was a bit confusing. Further complicating the issue was some of us were running ArcGIS 10 and some 10.1. <o:p></o:p></span></p><p><span style='font-family:"Calibri","sans-serif";color:black'><o:p> </o:p></span></p><p><span style='font-family:"Calibri","sans-serif";color:black'>After doing some digging, comparing settings and finding some posts on other email listservs, we were able to narrow it down to the video card and a setting in ArcMap to use hardware acceleration. Turning it off fixed the problem for those that were having it. Here are the steps to turn off hardware acceleration in ArcMap:<o:p></o:p></span></p><p><span style='font-family:"Calibri","sans-serif";color:black'><o:p> </o:p></span></p><p style='margin-left:.5in;text-indent:-.25in;mso-list:l0 level1 lfo2'><![if !supportLists]><span style='font-family:"Calibri","sans-serif";color:black'><span style='mso-list:Ignore'>1.<span style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><span style='font-family:"Calibri","sans-serif";color:black'>Click on the <b>Customize</b> menu</span><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif";color:black'><o:p></o:p></span></p><p style='margin-left:.5in;text-indent:-.25in;mso-list:l0 level1 lfo2'><![if !supportLists]><span style='font-family:"Calibri","sans-serif";color:black'><span style='mso-list:Ignore'>2.<span style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif";color:black'>Select <b>ArcMap Options</b><o:p></o:p></span></p><p style='margin-left:.5in;text-indent:-.25in;mso-list:l0 level1 lfo2'><![if !supportLists]><span style='font-family:"Calibri","sans-serif";color:black'><span style='mso-list:Ignore'>3.<span style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif";color:black'>Click on the <b>Data View</b> tab<o:p></o:p></span></p><p style='margin-left:.5in;text-indent:-.25in;mso-list:l0 level1 lfo2'><![if !supportLists]><span style='font-family:"Calibri","sans-serif";color:black'><span style='mso-list:Ignore'>4.<span style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif";color:black'>Un-check the box next to <i>Enable hardware acceleration for supported layers</i><o:p></o:p></span></p><p style='margin-left:.5in;text-indent:-.25in;mso-list:l0 level1 lfo2'><![if !supportLists]><span style='font-family:"Calibri","sans-serif";color:black'><span style='mso-list:Ignore'>5.<span style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif";color:black'>Click <b>OK</b><o:p></o:p></span></p><p><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif";color:black'> <o:p></o:p></span></p><p><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif";color:black'>That should fix the problem. Hope this helps. <o:p></o:p></span></p><p><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif";color:black'> <o:p></o:p></span></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><b><i><span style='font-size:12.0pt;color:black'>Tripp Corbin, MCP, CFM, GISP</span></i></b><b><span style='font-size:12.0pt;color:black'> </span></b><span style='font-size:12.0pt;color:black'>| Chief Executive Officer</span><span style='font-size:12.0pt;font-family:"Times New Roman","serif";color:#1F497D'><br></span><b><span style='font-size:18.0pt;font-family:"Times New Roman","serif";color:#244061'><a href="http://www.egisassociates.com/"><span style='color:#244061;text-decoration:none'>eGIS Associates, Inc.</span></a></span></b><span style='font-size:12.0pt;font-family:"Times New Roman","serif";color:#1F497D'><o:p></o:p></span></p><p class=MsoNormal><span style='color:black'><a href="mailto:tcorbin@egisassociates.com">tcorbin@egisassociates.com</a> | <a href="www.egisassociates.com">www.egisassociates.com</a> <o:p></o:p></span></p><p class=MsoNormal><span style='color:black'>678-710-9710 ext 21 | 866-</span><span lang=EN style='color:#244061'>304-3864 Fax</span><span style='color:black'><o:p></o:p></span></p><p class=MsoNormal><span style='color:black'>Esri Certified Trainer | Esri Certified Desktop Associate</span><span style='font-size:12.0pt;font-family:"Times New Roman","serif";color:black'><o:p></o:p></span></p><p class=MsoNormal><o:p> </o:p></p></div></body></html>