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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link="#0563C1" vlink="#954F72"><div class=WordSection1><p class=MsoNormal>Good afternoon everyone<o:p></o:p></p><p class=MsoNormal>I thought I would tap into the vast knowledge and experience on this group to see if you might have any suggestions for an issue I am hitting a road block on. So let me lay it out.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>I have map services that are being serviced out through ArcGIS Server which is being hosted by a third party company. They have provided me with the REST connection points to those services that are published. I can access those using a url without a problem. I can even view them from the REST information page. <o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>The problem comes when I try to connect those services into my ArcGIS Online account. When I try to add them to my content as a data source, I have to go through the process twice. On the second attempt, the service is added successfully to my ArcGIS Online account in my content. Then when I try to add said services to a new ArcGIS Online Map, it will add the service as a layer to the map without issue. If I then save and close the map and try to reopen the map I get errors. The first says the layer (which points back to the ArcGIS Server published service) is not responding. If I wait a while longer, it says it is not able to add the layer to the map. However if I go through the process of adding the layer back to the map by going Add>My Organization and select Add for the appropriate map service, it shows up in the map and works until I close it again. <o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>So anyone got any ideas? Is there a setting in ArcGIS Server I need to ask the third party to adjust? <o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><b><i><span style='font-size:12.0pt;color:black'>Tripp Corbin, MCP, CFM, GISP</span></i></b><b><span style='font-size:12.0pt;color:black'> </span></b><span style='font-size:12.0pt;color:black'>| Chief Executive Officer</span><span style='font-size:12.0pt;font-family:"Times New Roman","serif";color:#1F497D'><br></span><b><span style='font-size:18.0pt;font-family:"Times New Roman","serif";color:#1F4E79'><a href="http://www.egisassociates.com/"><span style='color:#1F4E79;text-decoration:none'>eGIS Associates, Inc.</span></a></span></b><span style='font-size:12.0pt;font-family:"Times New Roman","serif";color:#1F497D'><o:p></o:p></span></p><p class=MsoNormal><span style='color:black'><a href="mailto:tcorbin@egisassociates.com"><span style='color:blue'>tcorbin@egisassociates.com</span></a> | <a href="www.egisassociates.com"><span style='color:blue'>www.egisassociates.com</span></a> <o:p></o:p></span></p><p class=MsoNormal><span style='color:black'>678-710-9710 ext 21 | 866-</span><span lang=EN style='color:#1F4E79'>304-3864 Fax</span><span style='color:black'><o:p></o:p></span></p><p class=MsoNormal><span style='color:black'>Esri Certified Trainer | Esri Certified Desktop Associate</span><span style='font-size:12.0pt;font-family:"Times New Roman","serif";color:black'><o:p></o:p></span></p><p class=MsoNormal><o:p> </o:p></p></div></body></html>