<html xmlns:v="urn:schemas-microsoft-com:vml" xmlns:o="urn:schemas-microsoft-com:office:office" xmlns:w="urn:schemas-microsoft-com:office:word" xmlns:m="http://schemas.microsoft.com/office/2004/12/omml" xmlns="http://www.w3.org/TR/REC-html40"><head><meta http-equiv=Content-Type content="text/html; charset=us-ascii"><meta name=Generator content="Microsoft Word 15 (filtered medium)"><style><!--
/* Font Definitions */
@font-face
{font-family:"Cambria Math";
panose-1:2 4 5 3 5 4 6 3 2 4;}
@font-face
{font-family:Calibri;
panose-1:2 15 5 2 2 2 4 3 2 4;}
@font-face
{font-family:Tahoma;
panose-1:2 11 6 4 3 5 4 4 2 4;}
/* Style Definitions */
p.MsoNormal, li.MsoNormal, div.MsoNormal
{margin:0in;
margin-bottom:.0001pt;
font-size:11.0pt;
font-family:"Calibri","sans-serif";}
a:link, span.MsoHyperlink
{mso-style-priority:99;
color:#0563C1;
text-decoration:underline;}
a:visited, span.MsoHyperlinkFollowed
{mso-style-priority:99;
color:#954F72;
text-decoration:underline;}
p.MsoListParagraph, li.MsoListParagraph, div.MsoListParagraph
{mso-style-priority:34;
margin-top:0in;
margin-right:0in;
margin-bottom:0in;
margin-left:.5in;
margin-bottom:.0001pt;
font-size:11.0pt;
font-family:"Calibri","sans-serif";}
span.EmailStyle18
{mso-style-type:personal;
font-family:"Calibri","sans-serif";
color:windowtext;}
span.EmailStyle19
{mso-style-type:personal;
font-family:"Calibri","sans-serif";
color:#1F497D;}
span.EmailStyle20
{mso-style-type:personal;
font-family:"Calibri","sans-serif";
color:#1F497D;}
span.EmailStyle21
{mso-style-type:personal-reply;
font-family:"Calibri","sans-serif";
color:#1F497D;}
.MsoChpDefault
{mso-style-type:export-only;
font-size:10.0pt;}
@page WordSection1
{size:8.5in 11.0in;
margin:1.0in 1.0in 1.0in 1.0in;}
div.WordSection1
{page:WordSection1;}
/* List Definitions */
@list l0
{mso-list-id:1226062317;
mso-list-type:hybrid;
mso-list-template-ids:-1747698636 67698703 67698713 67698715 67698703 67698713 67698715 67698703 67698713 67698715;}
@list l0:level1
{mso-level-tab-stop:none;
mso-level-number-position:left;
text-indent:-.25in;}
@list l0:level2
{mso-level-number-format:alpha-lower;
mso-level-tab-stop:none;
mso-level-number-position:left;
text-indent:-.25in;}
@list l0:level3
{mso-level-number-format:roman-lower;
mso-level-tab-stop:none;
mso-level-number-position:right;
text-indent:-9.0pt;}
@list l0:level4
{mso-level-tab-stop:none;
mso-level-number-position:left;
text-indent:-.25in;}
@list l0:level5
{mso-level-number-format:alpha-lower;
mso-level-tab-stop:none;
mso-level-number-position:left;
text-indent:-.25in;}
@list l0:level6
{mso-level-number-format:roman-lower;
mso-level-tab-stop:none;
mso-level-number-position:right;
text-indent:-9.0pt;}
@list l0:level7
{mso-level-tab-stop:none;
mso-level-number-position:left;
text-indent:-.25in;}
@list l0:level8
{mso-level-number-format:alpha-lower;
mso-level-tab-stop:none;
mso-level-number-position:left;
text-indent:-.25in;}
@list l0:level9
{mso-level-number-format:roman-lower;
mso-level-tab-stop:none;
mso-level-number-position:right;
text-indent:-9.0pt;}
ol
{margin-bottom:0in;}
ul
{margin-bottom:0in;}
--></style><!--[if gte mso 9]><xml>
<o:shapedefaults v:ext="edit" spidmax="1026" />
</xml><![endif]--><!--[if gte mso 9]><xml>
<o:shapelayout v:ext="edit">
<o:idmap v:ext="edit" data="1" />
</o:shapelayout></xml><![endif]--></head><body lang=EN-US link="#0563C1" vlink="#954F72"><div class=WordSection1><p class=MsoNormal><span style='color:#1F497D'>I was able to get it figured out. Thanks to Derrick Sharp and Richard for getting me pointed in the right direction.<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>So the answer was to disable the requirement for an SSL connection in ArcGIS Online because the REST point connections were using standard http connections. Once I did that everything worked like a champ. The SSL connection requirement is enabled by default in your ArcGIS Online for Organizations account. It appears you have two options to fix this issue. First it to get an SSL for your ArcGIS Server and connect to the REST endpoints using https or you disable this requirement.<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>To disable the requirement do the following:<o:p></o:p></span></p><p class=MsoListParagraph style='text-indent:-.25in;mso-list:l0 level1 lfo2'><![if !supportLists]><span style='color:#1F497D'><span style='mso-list:Ignore'>1.<span style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><span style='color:#1F497D'>Login into your AGOL account using an Administrative user<o:p></o:p></span></p><p class=MsoListParagraph style='text-indent:-.25in;mso-list:l0 level1 lfo2'><![if !supportLists]><span style='color:#1F497D'><span style='mso-list:Ignore'>2.<span style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><span style='color:#1F497D'>Go to My Organization and click on Edit Settings<o:p></o:p></span></p><p class=MsoListParagraph style='text-indent:-.25in;mso-list:l0 level1 lfo2'><![if !supportLists]><span style='color:#1F497D'><span style='mso-list:Ignore'>3.<span style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><span style='color:#1F497D'>Then go to Security located on the left side of the page<o:p></o:p></span></p><p class=MsoListParagraph style='text-indent:-.25in;mso-list:l0 level1 lfo2'><![if !supportLists]><span style='color:#1F497D'><span style='mso-list:Ignore'>4.<span style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><span style='color:#1F497D'>Under policies, uncheck the box next to “Allow access to the organization through SSL only.”<o:p></o:p></span></p><p class=MsoListParagraph style='text-indent:-.25in;mso-list:l0 level1 lfo2'><![if !supportLists]><span style='color:#1F497D'><span style='mso-list:Ignore'>5.<span style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><span style='color:#1F497D'>Click Save<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>Hope this helps others that are trying to implement AGOL. <o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><div><p class=MsoNormal><b><i><span style='font-size:12.0pt;color:black'>Tripp Corbin, MCP, CFM, GISP</span></i></b><b><span style='font-size:12.0pt;color:black'> </span></b><span style='font-size:12.0pt;color:black'>| Chief Executive Officer</span><span style='font-size:12.0pt;font-family:"Times New Roman","serif";color:#1F497D'><br></span><a href="http://www.egisassociates.com/"><b><span style='font-size:18.0pt;font-family:"Times New Roman","serif";color:#1F4E79;text-decoration:none'>eGIS Associates, Inc.</span></b></a><span style='font-size:12.0pt;font-family:"Times New Roman","serif";color:#1F497D'><o:p></o:p></span></p><p class=MsoNormal><a href="mailto:tcorbin@egisassociates.com"><span style='color:blue'>tcorbin@egisassociates.com</span></a><span style='color:black'> | </span><a href="www.egisassociates.com"><span style='color:blue'>www.egisassociates.com</span></a><span style='color:black'> <o:p></o:p></span></p><p class=MsoNormal><span style='color:black'>678-710-9710 ext 21 | 866-</span><span lang=EN style='color:#1F4E79'>304-3864 Fax</span><span style='color:black'><o:p></o:p></span></p><p class=MsoNormal><span style='color:black'>Esri Certified Trainer | Esri Certified Desktop Associate</span><span style='font-size:12.0pt;font-family:"Times New Roman","serif";color:black'><o:p></o:p></span></p></div><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> Tripp Corbin [</span><a href="mailto:tcorbin@egisassociates.com"><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>mailto:tcorbin@egisassociates.com</span></a><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>] <br><b>Sent:</b> Thursday, January 30, 2014 3:13 PM<br><b>To:</b> GIS Colorado<br><b>Subject:</b> Issue connecting ArcGIS Online to an ArcGIS Server map service using REST <o:p></o:p></span></p></div></div><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Good afternoon everyone<o:p></o:p></p><p class=MsoNormal>I thought I would tap into the vast knowledge and experience on this group to see if you might have any suggestions for an issue I am hitting a road block on. So let me lay it out.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>I have map services that are being serviced out through ArcGIS Server which is being hosted by a third party company. They have provided me with the REST connection points to those services that are published. I can access those using a url without a problem. I can even view them from the REST information page. <o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>The problem comes when I try to connect those services into my ArcGIS Online account. When I try to add them to my content as a data source, I have to go through the process twice. On the second attempt, the service is added successfully to my ArcGIS Online account in my content. Then when I try to add said services to a new ArcGIS Online Map, it will add the service as a layer to the map without issue. If I then save and close the map and try to reopen the map I get errors. The first says the layer (which points back to the ArcGIS Server published service) is not responding. If I wait a while longer, it says it is not able to add the layer to the map. However if I go through the process of adding the layer back to the map by going Add>My Organization and select Add for the appropriate map service, it shows up in the map and works until I close it again. <o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>So anyone got any ideas? Is there a setting in ArcGIS Server I need to ask the third party to adjust? <o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><b><i><span style='font-size:12.0pt;color:black'>Tripp Corbin, MCP, CFM, GISP</span></i></b><b><span style='font-size:12.0pt;color:black'> </span></b><span style='font-size:12.0pt;color:black'>| Chief Executive Officer</span><span style='font-size:12.0pt;font-family:"Times New Roman","serif";color:#1F497D'><br></span><a href="http://www.egisassociates.com/"><b><span style='font-size:18.0pt;font-family:"Times New Roman","serif";color:#1F4E79;text-decoration:none'>eGIS Associates, Inc.</span></b></a><span style='font-size:12.0pt;font-family:"Times New Roman","serif";color:#1F497D'><o:p></o:p></span></p><p class=MsoNormal><a href="mailto:tcorbin@egisassociates.com"><span style='color:blue'>tcorbin@egisassociates.com</span></a><span style='color:black'> | </span><a href="www.egisassociates.com"><span style='color:blue'>www.egisassociates.com</span></a><span style='color:black'> <o:p></o:p></span></p><p class=MsoNormal><span style='color:black'>678-710-9710 ext 21 | 866-</span><span lang=EN style='color:#1F4E79'>304-3864 Fax</span><span style='color:black'><o:p></o:p></span></p><p class=MsoNormal><span style='color:black'>Esri Certified Trainer | Esri Certified Desktop Associate</span><span style='font-size:12.0pt;font-family:"Times New Roman","serif";color:black'><o:p></o:p></span></p><p class=MsoNormal><o:p> </o:p></p></div></body></html>