shrug-l: Issue with ArcGIS 10.1 and 10.2 on Windows 8.1

Tripp Corbin tcorbin at
Fri Dec 13 08:33:33 EST 2013

Good morning everyone, 

I just wanted to let everyone know about an issue when using ArcGIS for
Desktop 10.1 and 10.2 on Microsoft's new Windows 8.1. There appears to be a
compatibility issue which causes an error. 


The Issue:

It seems that when running ArcGIS for Desktop 10.1 or 10.2 when you close
ArcMap this causes an application error every time. This is only a minor
annoyance as it does not stop you from working or saving. Slightly more
troublesome is that it also seems to happen when you Geocode though not
always. It is random but does seem to happen after it has completed the
process. Also editing the map may randomly causes the application error and
shut down. These problems only seem to occur with ArcMap. ArcCatalog appears
to be fine. 


Esri Recommended Fix:

Downgrade back to Windows 8. Esri does not officially support Windows 8.1 so
they recommend reverting back to Windows 8 or not installing 8.1. 


Other suggested fixes:

Run ArcMap in Windows 7 or 8 compatibility mode. This has worked for some
but not all. Several also suggest running ArcMap as an Administrator. I have
not had a chance to try either of these options personally. 


Esri is aware of this issue
( so I
assume they are working on a better fix than having to revert back to an
older version of Windows. Windows 8.1 is picking up steam, being installed
more than Windows 8 though still nowhere close to Windows 7 and XP. 


Tripp Corbin, MCP, CFM, GISP | Chief Executive Officer
 <> eGIS Associates, Inc.

 <mailto:tcorbin at> tcorbin at | 

678-710-9710 ext 21 | 866-304-3864 Fax

Esri Certified Trainer | Esri Certified Desktop Associate


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