shrug-l: ArcGIS 10 Crashes when accessing ArcGIS online maps

[Mary Ann Vance]

I had similar problem with some imagery from ArcGIS OnLine; marked which ones gave me the problem
and selected another imagery dataset that eventually worked.  Hope this helps despite the fact that the
solution is a "work around" solution rather than a "fix".

Mary Ann Vance, GISP
Community Planning, Zoning and
Development Division
6051 Old Bagdad Highway, Suite 201
Milton, FL 32583
(850) 981-7081; (850) 983-9874 (Fax)
maryv at santarosa.fl.gov<mailto:maryv at santarosa.fl.gov>

How is our customer service?
http://www.santarosa.fl.gov/customerservice/survey.html

"A map says to you:  Read me carefully, follow me closely, doubt me not.
I am the earth in the palm of your hand, without me you are alone and lost ...."

Beryl Markham - 1936

________________________________
From: shrug-l-bounces at lists.dep.state.fl.us [mailto:shrug-l-bounces at lists.dep.state.fl.us] On Behalf Of Bill Alfred
Sent: Wednesday, January 25, 2012 9:34 AM
To: shrug-l at lists.dep.state.fl.us
Subject: shrug-l: ArcGIS 10 Crashes when accessing ArcGIS online maps


SHRUG Professionals,



Last year I loaded ArcGIS 10 and service pack 2 on my laptop.

Here are the some specs of my laptop:

  HP G70 Notebook

  Pentium(R) Dual Core CPU

  4 GB RAM

  220 GB Hard Drive

  64 bit Operationg System

  Windows Vista Home Premium Service Pack 2



When I try to load a map from ArcGISonline ArcMap crashes.

It was suggested that I uninstall and reinstall ArcGIS.

So in December I uninstalled and reinstalled ArcGIS with service pack 3.

Same result, ArcMap crashes when trying to load maps from ArcGISonline.

Most of the other funtionality seems to work

It has been suggested that I may need more RAM for ArcGIS 10.



I would appreciate any suggestions for fixing this situation.



Thanks,

Bill Alfred, MS, GISP





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